Delivery and returns

Order cancellation

The cooperative society ALPI, the owner of the brand REDO upcycling, allows the customer to cancel the contract. If you are not satisfied with the items you have purchased on our website, you are free to send them back to us and to be refunded. You will be refunded as provided by current legislation. According to the law (D. Lgs. N° 185/99), you can return the items within 14 days since delivery. Returning an item is easy, please follow this procedure:


The item must be returned in the following conditions:

You will have to choose among these possibilities

Once we receive the returned items, we will examine their conditions to make sure they are not damaged.

If a customer has used a promotion that is valid only when a certain expense threshold is reached (including the complementary shipping cost), upon returning the ordered good, either entirely or partially, if the goods remaining in the client’s possession are of a value lower to that of the expense threshold, then the value of the promotion will be withheld from the reimbursed balance.


Return of defective goods

In case you received a defective item, please send an e-mail to within 14 days since receivement.

Only in this case, shipping costs will be taken in charge by REDO upcycling



You are always welcome to get in touch with us for information or complaints.


tel.       +39 0461 914967

fb         @redoupcycling